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	Steve Sampson - “I have had my Oticon Hit hearing devices since April of this year. They are a great improvement over my previous pair. Because I wear a hat and it can cause feedback, the feedback cancellation is one of the best features. Other features that I like are the off mode, warning of battery failure, volume control so that you can quiet loud sounds as well as hear soft speech. These hearing aids have dual microphone pick up so I have the ability to cut off the noise behind me (as in a restaurant). The best part of having assisted hearing devices is the friendly service I received when I visit the office for maintenance, and the cookies and coffee."
	Joanne Janssen - “Wearing my new hearing aids is like going from black and white to color TV! They are so light I don’t feel them. I don’t have that plugged up feeling anymore. I can put the telephone right up to my ear and my hearing aids don’t squeal. Understanding speech on TV programs and movies is much better. Other people don’t even know I’m wearing them, they just don’t see them.”
	Edna Johnson - "Thank you so much for the birthday greetings and certificate for some batteries you sent to me. They, with so many of my family and friends, sure helped make a very big day in my life so happy. See you soon!"
	Gary Gibson - “I’ve been using the Oticon TV Adaptor for approximately two months and would not want to be without it. I used to miss a lot of what was said on TV but using the device enables me to hear everything clearly without having to turn the TV so loud that it annoys everyone else in the room. I recommend it highly to anyone with a hearing problem."
	Helen Green - “How my life has changed since I have had ConnectLine. Before I would never watch TV since I couldn’t hear it. Now I actually enjoy some of the shows. I also hated the phone. I would never answer it letting it go to the answering machine and then have a neighbor come and listen to it. One thing I also want to say is how great everyone is at Up-State Hearing Instruments. Stacy has worked really hard to get me so I can hear. Also Ken – what would we do without him?”
	Bill Jackson - "Everyone there, besides being professional, is friendly, happy, and really wants to help. When you walk in the door you get the feeling of going home."
	Daniel Rhodes - "You guys are the best. The very best!! I have been working with audiologists and hearing aid dispensers for 20 plus years and you are the very best. You are very professional yet very human and treat your clients as human beings not numbers. Your care and concern is genuine so that I feel you want the very best for me and I thank you for that. My new aids are Awesome. I can hear EVERYTHING!! And sometimes it is annoying, but I am getting used to that and I like it. My wife is so happy that I have these new aids. The TV does not have to be so loud! And she likes that. I was at first reluctant to get digital aids because of a bad experience about 4 years ago. But you reassured me of the benefits these aids would have for me and you were right. And I am glad! Thank you Up-State VERY MUCH!"
	Nola Hemstreet - "Thank you for providing excellent service."
	Harry Grashoff Jr. - "The absolute best decision I have ever made is to finally have a hearing test and purchasing hearing aids from Ken Wood and Up-State Hearing Instruments. I cannot believe all that I was missing before. My wife, children and grandchildren are also pleased that they do not have to repeat everything. Checking in at airports and hotels is no longer a problem. I never could understand the questions they were asking before my aids. I strongly recommend to my friends, that they too should go see Ken and enjoy life more, as I do now. On the downside, I can now hear all the things my old buddies are saying. Only joking, they too enjoy the fact that I have the ability to hear them now. Thanks to Ken and his great staff for improving my lifestyle.